When we reply
Usually within one business day, Monday to Friday, Pacific time. Tick stopping me working and we'll look at yours first.
Quick answers
I forgot my password
On your sign-in page, choose Forgot password and we'll email you a link to set a new one.
My sign-in link has expired
Links in sign-in emails work once, for a limited time. Go to your tool's sign-in page, choose Forgot password, or first time here? and enter your email. We'll send a new link straight away.
How do I add someone from my team?
An owner opens Settings (the gear icon) and invites them under Users, as staff (add and edit), view only, or another owner. If you can't see it, ask your company's owner.
Change my plan, card or cancel
An owner can do it any time under Settings (the gear icon) → Plan & billing → Change card, plan or cancel. If you cancel, the tool keeps working until the end of what you've paid for.
Why can't I change anything?
Either you have view-only access (ask your owner), or the plan has ended and the tool is read-only. Read-only means everything is still there and you can still look at it. An owner can restart the plan under Settings → Plan & billing.
What's my web address?
Monthly Review, the 13-Week Cash Forecast and Rental Manager run on your company's own address, like yourfirm.nvisin.app, set up when you sign up. Other tools have one sign-in page for everyone, such as jobs.nvisin.app. Either way, the link is in your sign-in email.
Where is my data kept?
In Canada. Our privacy policy has the details.